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When was Paytm’s Initial Public Offer (IPO)?
One 97 Communications Limited (“Paytm”) made an initial public offering in November 2021 and the equity shares of the Company have been listed on the National Stock Exchange of India Limited and BSE Limited with effect from Thursday, November 18, 2021.
Where can I obtain information on the company's subsidiaries and associate companies?
The details can be accessed from our website at https://paytm.com/investor-relations/subsidiary-financial-statements and is also available in the Annual Report of the Company available on the website of the Company at https://paytm.com/investor-relations/annual-reports
Where can I obtain the quarterly/annual financial results of the Company from?
The Company’s quarterly/annual financial information can be downloaded from https://paytm.com/investor-relations/financial-results or from websites of the stock exchanges viz https://www.nseindia.com and https://www.bseindia.com.
Where can I obtain details on the Paytm stockholders?
Paytm stockholder details are provided at the link below:
https://paytm.com/investor-relations/stock-exchange-submissions
Whom should I contact relating to avail various services (transfer or transmission of shares, change of address or bank details, updation of NECS, NEFT details, etc.) in respect of shares held by me in the Company?
Please send formal requests duly signed by the registered shareholders to the following:

In case of shares held in Physical form:

Registrar and Share Transfer Agent ('RTA'): Link lntime India Private Limited
C-101, First Floor, 247 Park,
Lal Bahadur Shastri Marg,
Vikhroli (West),
Mumbai 4000 83
Tel No: 022-49186200
Email: paytm.ipo@linkintime.co.in

Or write to:

Mr. Amit Khera
Company Secretary and Compliance Officer
One 97 Communications Limited
One Skymark, Tower D, Plot No. H-10B,
Sector-98, Noida–201304
Tel. No.: +91 120 4770770
Email: compliance.officer@paytm.com

In case of shares held in Dematerialized form:

The transfer/ transmission of shares, Change of address or bank details or updation of NECS details etc. in respect of shares held in electronic form is effected through your depository participant with whom you are maintaining your demat account.
How do I transfer shares of the Company?
With an aim of curbing fraud and manipulation risk in physical transfer of securities, SEBI via its press release no. 51/2018 dated December 2, 2018 circular extended the date of physical transfer of securities by March 31, 2019. Accordingly, with effect from April 1, 2019, except transmission or transposition of securities, requests for effecting transfer of securities in physical mode shall not be processed unless the securities are held in the dematerialized form with a Depository. In view of the above and the inherent benefits of holding shares in electronic form, we urge the members holding shares in physical form to opt for dematerialization.
For Transfer of shares, you are requested to approach your Depository participant (‘DP’) with whom you are maintain your demat account for transfer of shares.
What is the procedure for Transmission of shares?
Physical shares: In case of joint holding or where a Nominee is registered, the surviving shareholders are required to submit a request letter supported by the duly Notarized copy of the death certificate and original share certificates to the Company or its RTA. In case there exists no joint holder or nominee, the legal heirs are required to submit the following documents to the Company or its RTA.

  • Formal request letter
  • Duly notarized death certificate.
  • Duly notarized copy of the Probate of the Will /Succession certificate issued by the Court.
  • Original Share certificates.
  • Self attested copies of the PAN cards of the legal heirs

Dematerialized shares: In case, the shares are held in electronic form, in a demat account, you are requested to approach the Depository Participant with whom you are maintaining your demat account.
How do I convert my paper/physical certificates into an electronic holding? [Dematerialization]
To dematerialize your holding, you should first have an account with a Depository Participant (DP) of your choice. You may then hand over to your DP, the certificates along with the 'Dematerialization Request Form' (DRF). Only the shares registered in your name can be submitted for dematerialization. Your DP will then send the DRF and the certificates to the RTA of the Company, and an electronic request will also be sent through the NSDL/CDSL network reconfirming the same. The RTA will verify the documents and if found in order, the dematerialization request will be confirmed to NSDL/CDSL who will in turn inform your DP. In the books of the Company, your folio with RTA will be debited and the account of NSDL/CDSL will be credited in respect of such dematerialized shares. NSDL/CDSL in their electronic records will credit the account of your DP who will then credit your account with the number of shares that have been dematerialized and the shares will thereafter be held in electronic form. This process would take approximately 15-20 days
How do I change my details like (Registered address, Bank details, e-mail id, Nomination etc.)?
Physical shares: In case, you are holding shares in physical form, a formal request duly signed by the registered shareholders stating the new/ updated details should be sent to the Company or its RTA.

Dematerialized shares: In case, you are holding shares in electronic form in a demat account, the above such request should be sent to your Depository Participant with whom you are maintaining your demat account.
How do I get the duplicate share certificate in lieu of lost one?
In order to get the duplicate share certificate in lieu of the lost share certificate, you would need to submit the following documents to the Company or its RTA.

  1. Copy of FIR reporting loss of share certificate, duly attested by a Notary public or in original (original shall be returned after verification).
  2. An Indemnity Bond duly executed on a non-judicial stamp paper of Rs.100/- and duly signed and notarized by 1st class magistrate or Notary public.
  3. An affidavit duly executed on a non-judicial stamp paper of Rs.20/- duly signed and notarized by 1st class magistrate or notary public.
  4. Self-attested copy of PAN card of registered shareholder
Whether the Company has designated any e-mail ID of the grievance redressal division/ compliance officer exclusively for the purpose of registering complaints by the investors?
The designated E-mail ID for investor grievances is compliance.officer@paytm.com
IR Contact: For Investor inquiries, please send us an email at ir@paytm.com
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