Insurance- Contact details
  • For queries on Insurance policies purchased on Paytm, please select the ‘Need Help’ option for your insurance order in the Orders section on Paytm App and website.
  • For Insurance claim related information - Refer to the Policy Documents or Insurance Certificate sent to you by the Insurer through Email/SMS on the registered contact details. You can also contact the respective Insurer as follows-
Insurer To register your query or to reach out to your Insure- Visit the pages below E-Mail ID Contact Number
Reliance General https://www.reliancegeneral.co.in/Insurance/About-Us/Grievance-Redressal.aspx [email protected] 1800 3009
ICICI Lombard https://www.icicilombard.com/support/contact-us [email protected] 1800 2666
Tata AIG General https://www.tataaig.com/product/tata-aig-customer-redressal-policy [email protected] 1800 266 7780
HDFC Life https://www.hdfclife.com/customer-service/information-centre [email protected] 1860 267 9999
Aditya Birla Health https://www.adityabirlacapital.com/customer-services [email protected] 1800 270 7000
Aegon Life Insurance https://www.aegonlife.com/customer-service/contact-us [email protected] 1800 209 9090
Star Health and Allied Insurance https://www.starhealth.in/contact-us [email protected] 18004252255
18001024477
Future Generali Health https://general.futuregenerali.in/contact [email protected] 1800 220 233

    The Insurer should resolve your complaint within a reasonable time. In case if it is not resolved within 15 days or if you are unhappy with their resolution you can:

  • Approach us via ‘Contact Us’ section on your order summary page on paytm app / web or call us on 01204789520
  • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI- Toll Free Number: 155255, 1800 4254 732 | Email ID: [email protected].
  • Make use of IRDAI's online portal - Integrated Grievance Management System (IGMS): Register and monitor your complaint at igms.irda.gov.in
  • Approach Insurance Ombudsman- For details refer http://ecoi.co.in/