Will I be eligible for cashbacks if I uncheck the wallet option?
Yes, you will be eligible for cashback irrespective of the mode of payment.
Will I be charged any money if I pay by debit/credit card?
No, you won’t be charged for using a specific payment mode. In case any extra charge/convenience fee is applicable it will be clearly displayed against each payment mode when you are making the payment.
Can I pay a bill of amount >10k on Paytm?
Yes, you can use Paytm’s app or website to pay any amount. If you don’t have enough balance in the Paytm wallet then you can use debit card, netbanking, credit card or IMPS as the modes of payment to pay the remaining balance.
Can I transfer the cashback amount to my bank account?
Yes, you can transfer cashback amount to your bank by paying a small fee. 1% in case you have a KYC wallet and 4% in case you don’t have a KYC wallet. You can get a KYC done by requesting to “Upgrade” your wallet from the Paytm app.
In case of transaction failure, can I transfer refunded amount to my bank account?
Yes, you can transfer the refunded amount to your bank with no deductions.
Operator declined my transaction but money got deducted from my bank account.
Don’t worry, your money is safe with Paytm. We will make the refund for unsuccessful order within 24 hours.
As per our refund policy, the refunds are made only to the source from which the payment was made.
1. Payments made via Paytm wallet are refunded to the wallet immediately once processed. Please check your passbook to view wallet refund.
2. Payments made via other modes (Net Banking/Credit Card/Debit Card) are refunded to the source. However refunds do not reflect in your bank account / credit card immediately, since banks have a higher processing time than wallets.
Banks could take up to 7-14 working days to credit the amount in your account. Since this time is taken by the bank, Paytm has limited control to quicken this process. If you face a delay in receiving the refund, please contact your bank’s customer care.
Money got deducted from my bank account, but my transaction status is pending. When can I get a confirmation?
Sometimes the operator takes upto 24 hours to confirm the transaction. This does not mean that the transaction is unsuccessful. We request you to wait for 24 hours and this should be resolved automatically. If you face any issue, please contact us.
I used a coupon code for bill payment but didn’t complete my transaction but when I try now I am not able to use the coupon code again.
You can try using the coupon code after 15 minutes of the unsuccessful transaction.
Where can I view the payment receipt of my transaction?
You can download the Payment Receipt from the order summary page.
I have not got a confirmation from my electricity/water/gas board. When I pay on their website I get an instant confirmation.Why is it so?
Even in Paytm you would get instant confirmation of your payment. In very small number of cases the operator may take upto 24 hours to send the confirmation message. This does not mean that the transaction is unsuccessful. We request you to wait for 24 hours and this should be resolved automatically. Please contact the Paytm customer care with your order Id if you haven’t received any confirmation even after 24 hours.
My transaction was successful but when I checked merchant website my payment was not updated. When will my payment get updated?
Your service provider may take upto two working days to consider bill paid in their accounts. You can reconfirm after 48 hours.
What is the min/max time in which paytm updated the merchant about the payment received?
In some cases it may take upto two working days for the service provider to update their system
I got a bill of amount ‘X’ but paytm says ‘Y’. Why is it so. Can I still pay the bill on Paytm?
The amount may vary depending upon the discounts, late charges, previous month charges, etc. The amount we display is the exact amount sent to us by the service provider. We assure you that this amount is correct and would not result in any late charges etc.