• How can I pay the bill for my Electricity provider?

      • 1. On the Paytm app or website please select the ‘Electricity’ icon
      • 2. Upon reaching Electricity sceen please select your ‘Electricity Board’
      • 3. Please enter your ‘Consumer Number (some boards also call it ‘CA Number’ or ‘Account Number’) as mentioned on your Electricity bill
      • 4. Press ‘Proceed’ to get your bill details
      • 5. Verify the displayed bill details and proceed to pay the desired amount
      • 6. Next you will reach a coupons/promo code screen. If you have any promocode please apply it on this screen. Also, in case you are interested in some coupons from our partners you can choose them on this screen.
      • 7. On the payment page please select the mode of payment and enter the desired details
      • 8. Once the payment process is complete we will notify you with the status of your bill payment
      • 9. We will also send an SMS & Email confirmation about the status of your bill payment
      • 10. Please note that it may take up to 2 business days to process your bill payment by your Electricity provider
    • Where do I find my Consumer Number ?

      • Please check the bill sent to you by your Electricity provider.
      • Alternatively, it is also available in the SMS/Email communication send to you by your Electricity provider.
      • Note that some Electricity boards also call it ‘CA Number’ or ‘Account Number’
    • How do I know the amount to be paid?

      • In most of Electricity boards once you enter your Consumer Number, we will fetch your bill details and display them for verification.
      • Alternatively, it is available in your Electricity bill copy or the SMS/Email communication send to you by your Electricity provider
    • My payment was successful, but the provider still says its not paid?

      The electricity provider may take upto 2 working days to update the status after a successful transaction. If it still doesn’t reflect, please contact Paytm customer care with your order details.
    • Can I make a partial payment of my bill?

      Most electricity boards do not allow partial bill payments. Please check with your electricity provider in case they offer that facility.
    • What if I pay on my last day, will it still be updated for my account?

      Your bill typically is paid on the same day to your Electricity board.Yet it may sometimes take upto 2 working days to reflect it in their system.
    • How will I get to know if the bill was paid?

      After successful payment, on the confirmation screen we display the status of your bill payment

      It can be one of the following:
      • Successful: The bill payment happened successfully
      • Pending: The system is waiting for a confirmation from the Electricity Board to confirm the payment. If your payment gets into a Pending mode please wait for some time as in most cases it gets automatically cleared to a successful transaction.
    • Why is my Electricity Provider not listed here?

      We are working hard to bring all the Electricity Provider onboard. Please help us know your Electricity Provider so that we can take it on priority. Click here to inform us.
    • How can I pay the bill for my Water Board?

      • 1. On the Paytm app or website please select the ‘Water’ icon
      • 2. Upon reaching Water page please select your ‘Water Board’
      • 3. Please enter your ‘Consumer Number’ (some water boards also call this ‘K Number’) as mentioned on your Water bill
      • 4. Press ‘Proceed’ to get your bill details
      • 5. Verify the displayed bill details and proceed to pay the desired amount
      • 6. On the payment page please select the mode of payment and enter the desired details
      • 7. Once the payment process is complete we will notify you with the status of your bill payment
      • 8. We will also notify you by a Push/SMS & Email regarding the status of your bill payment
      • 9. Please note that it may take upto 2 business days to process your bill payment by your Water Board
    • Where do I find my Consumer Number / K Number?

      Please check the bill provided to you by your Water Board
      Alternatively, it is also available in the SMS/Email communication send to you by your Water Board
    • How do I know the amount to be paid?

      In most of the Water Boards once you enter your Consumer Number (or K Number), we will fetch your bill details and display them for verification.
      Alternatively, it is available in your Water bill copy or the SMS/Email communication send to you by your Water Board
    • What if I pay on my last day, will it still be updated for my account?

      Your bill typically is paid on the same day to your water board.Yet it may sometimes take upto 2 working days to reflect it in their system.
    • Why am I not able to pay the bill?

      You can try it after sometime. If you are still not able to pay, please contact Paytm customer care with the issue with the order details.
    • How will I get to know if the bill was paid?

      After successful payment, on the confirmation screen we display the status of your bill payment

      It can be one of the following:
      • Successful: The bill payment happened successfully
      • Pending: The system is waiting for a confirmation from the Electricity Board to confirm the payment. If your payment gets into a Pending mode please wait for some time as in most cases it gets automatically cleared to a successful transaction.
    • What if I pay the bill here & it doesn’t get updated in Water Board’s system?

      The water provider may take upto 2 working days to update the status after a successful transaction. If it still doesn’t reflect, please contact Paytm customer care with your order details.
    • Why is my Water Board not listed here?

      We are working hard to bring all the Water Provider onboard. Please help us know your Water Provider so that we can take it on priority. Click here to inform us.
    • How can I pay the bill for my Gas Connection?

      • 1. On the Paytm app or website please select the ‘Gas’ icon
      • 2. Upon reaching Gas page please select your Gas Board
      • 3. Please enter your Consumer Number as mentioned on your Gas bill
      • 4. Press ‘Proceed’ to get your bill details
      • 5. Verify the displayed bill details and proceed to pay the desired amount
      • 6. On the payment page please select the mode of payment and enter the desired details
      • 7. Once the payment process is complete we will notify you with the status of your bill payment
      • 8. We will also notify you by a Push/SMS & Email regarding the status of your bill payment
      • 9. Please note that it may take upto 2 business days to process your bill payment by your Gas Board
    • Where do I find my Consumer Number (or Consumer Account Number)?

      Please check the bill provided to you by your pipeline Gas provider
      Alternatively, it is also available in the SMS/Email communication send to you by your pipeling Gas provider
    • How do I know the amount to be paid?

      In most of the Gas providers once you enter your Consumer Number (or Consumer Account Number), we will fetch your bill details and display them for verification.
      Alternatively, it is also available in the generated bill copy, SMS/Email communication send to you by your Gas Provider
    • What if I pay on my last day, will it still be updated for my account?

      Your bill typically is paid on the same day to your pipeline Gas provider.Yet it may sometimes take upto 2 working days to reflect it in their system.
    • How will I get to know if the bill was paid?

      After successful payment, on the confirmation screen we display the status of your bill payment

      It can be one of the following:
      • Successful: The bill payment happened successfully
      • Pending: The system is waiting for a confirmation from the Gas Provider to confirm the payment. If your payment gets into a Pending mode please wait for some time as in most cases it gets automatically cleared to a successful transaction.
    • What if I pay the bill here & it doesn’t get updated in Gas Connection Provider’s system?

      The Gas Provider may take upto 2 working days to update the status after a successful transaction. If it still doesn’t reflect, please contact Paytm customer care with the order Id.
    • Why is my Gas Board not listed here?

      We are working hard to bring all the Gas Provider onboard. Please help us know your Gas Provider so that we can take it on priority. Click here to inform us.
    • How can I recharge my Metro Card?

      Delhi Metro
      • 1. On the Paytm app or website please select the ‘Metro’ icon
      • 2. Upon reaching Metor page please select your Delhi Metro
      • 3. Please enter your Card Number as mentioned on the back of your Card
      • 4. Please enter the amount (Note – Card balance cannot exceed Rs 1000 so amount entered should always less than 1000 and in multiple of 100)
      • 5. Press ‘Proceed’
      • 6. On the payment page please select the mode of payment and enter the desired details
      • 7. Once the payment process is complete we will notify you with the status of your payment
      • 8. We will also notify you by a Push/SMS & Email regarding the status of your payment
      • 9. After successful payment, please visit your nearest metro station and tap the card in the AVM machine to recharge your card


      Mumbai Metro
      • 1. On the Paytm app or website please select the ‘Metro’ icon
      • 2. Upon reaching Metor page please select your Mumbai Metro
      • 3. Please enter your Card Number as mentioned on the back of your Card
      • 4. Verify the card balance and enter the amount (Note – Amount entered should always less than 1000 and in multiple of 100)
      • 5. Press ‘Proceed’
      • 6. On the payment page please select the mode of payment and enter the desired details
      • 7. Once the payment process is complete we will notify you with the status of your payment
      • 8. We will also notify you by a Push/SMS & Email regarding the status of your payment
      • 9. After successful payment, please visit your nearest metro station and tap the card in the AVM machine to recharge your card
    • What is my Card Number?

      Your card number is 8-10(Delhi Metro) digit number or 5-10(Mumbai Metro) digit number. You can find this card number at the back of your card.
    • For Delhi Metro, can I recharge with any amount?

      • Enter amount in the multiple of 100 upto 1000
      • Delhi Metro Card balance cannot exceed Rs 1000 so please do not enter amount more than 1000
      • Note – The sum of your recharge amount and card balance cannot exceed 1000
    • Why am I not able to recharge the card?

      You can try it after sometime. If you are still not able to pay, please contact Delhi Metro customer care(you can find in any metro station) with the issue.
    • How will I get to know if the recharge was successful?

      After successful payment of the recharge amount in Paytm please visit the please visit your nearest metro station and tap the card in the AVM machine to recharge your card
      The successful message in the AVM machine is the confirmation of successful recharge.
    • How can I pay my Insurance Premium?

      • 1. On the Paytm app or website please select the ‘Financial Services’ icon
      • 2. Upon reaching Financial Services page please select Insurance
      • 3. Please select the Insurance Provider
      • 4. Please enter your policy number and other required details
      • 5. Press ‘Proceed’ to get your premium details
      • 6. Verify the displayed premium details and proceed to pay the desired amount
      • 7. On the payment page please select the mode of payment and enter the desired details
      • 8. Once the payment process is complete we will notify you with the status of your premium payment
      • 9. We will also notify you by a Push/SMS & Email regarding the status of your premium payment
      • Please note that it may take upto 2 business days to process your premium payment by your Insurance Provider
    • Where do I find my Policy Number?

      The Insurance Policy Document that you have received from your Insurance provider contains this policy number
    • How do I know the amount to be paid?

      • Upon entering your Policy Number, we will fetch your premium details and display them for verification
      • Alternatively, the premium amount is also available in the Insurance Policy Document
    • What if I pay on my last day, will it still be updated for my account?

      Yes, it will be updated to your Insurance Provider no matter when you pay. Also the date of payment at Paytm will be the premium payment date.
    • Why am I not able to pay the premium?

      You can try it after sometime. If you are still not able to pay, please contact Paytm customer care with the issue. We are always happy to help you.
    • How will I get to know if the premium was paid?

      After successful payment, on the confirmation screen we display the status of your premium payment

      It can be one of the following:
      • Successful: The premium payment happened successfully
      • Pending: The system is waiting for a confirmation from the Insurance Provider to confirm the payment. We will notify you as soon as we get confirmation from Insurance Provider.
    • What if I pay the premium here & it doesn’t get updated in the Insurance Provider’s system?

      The Insurance Provider may take upto 2 working days to update the status after a successful transaction. If it still doesn’t reflect, please contact Paytm customer care with the order Id.
    • Why is my Insurance Provider not listed here?

      We are working hard to bring all the Insurance Provider onboard. Please help us know your Insurance Provider so that we can take it on priority. Click here to inform us.
    • Will I be eligible for cashbacks if I uncheck the wallet option?

      Yes, you will be eligible for cashback irrespective of the mode of payment.
    • Will I be charged any money if I pay by debit/credit card?

      No, you won’t be charged for using a specific payment mode. In case any extra charge/convenience fee is applicable it will be clearly displayed against each payment mode when you are making the payment.
    • Can I pay a bill of amount >10k on Paytm?

      Yes, you can use Paytm’s app or website to pay any amount. If you don’t have enough balance in the Paytm wallet then you can use debit card, netbanking, credit card or IMPS as the modes of payment to pay the remaining balance.
    • Can I transfer the cashback amount to my bank account?

      Yes, you can transfer cashback amount to your bank by paying a small fee. 1% in case you have a KYC wallet and 4% in case you don’t have a KYC wallet. You can get a KYC done by requesting to “Upgrade” your wallet from the Paytm app.
    • In case of transaction failure, can I transfer refunded amount to my bank account?

      Yes, you can transfer the refunded amount to your bank with no deductions.
    • Operator declined my transaction but money got deducted from my bank account.

      Don’t worry, your money is safe with Paytm. We will make the refund for unsuccessful order within 24 hours.

      As per our refund policy, the refunds are made only to the source from which the payment was made.

      1. Payments made via Paytm wallet are refunded to the wallet immediately once processed. Please check your passbook to view wallet refund.

      2. Payments made via other modes (Net Banking/Credit Card/Debit Card) are refunded to the source. However refunds do not reflect in your bank account / credit card immediately, since banks have a higher processing time than wallets.
      Banks could take up to 7-14 working days to credit the amount in your account. Since this time is taken by the bank, Paytm has limited control to quicken this process. If you face a delay in receiving the refund, please contact your bank’s customer care.
    • Money got deducted from my bank account, but my transaction status is pending. When can I get a confirmation?

      Sometimes the operator takes upto 24 hours to confirm the transaction. This does not mean that the transaction is unsuccessful. We request you to wait for 24 hours and this should be resolved automatically. If you face any issue, please contact us.
    • I used a coupon code for bill payment but didn’t complete my transaction but when I try now I am not able to use the coupon code again.

      You can try using the coupon code after 15 minutes of the unsuccessful transaction.
    • Where can I view the payment receipt of my transaction?

      You can download the Payment Receipt from the order summary page.
    • I have not got a confirmation from my electricity/water/gas board. When I pay on their website I get an instant confirmation.Why is it so?

      Even in Paytm you would get instant confirmation of your payment. In very small number of cases the operator may take upto 24 hours to send the confirmation message. This does not mean that the transaction is unsuccessful. We request you to wait for 24 hours and this should be resolved automatically. Please contact the Paytm customer care with your order Id if you haven’t received any confirmation even after 24 hours.
    • My transaction was successful but when I checked merchant website my payment was not updated. When will my payment get updated?

      Your service provider may take upto two working days to consider bill paid in their accounts. You can reconfirm after 48 hours.
    • What is the min/max time in which paytm updated the merchant about the payment received?

      In some cases it may take upto two working days for the service provider to update their system
    • I got a bill of amount ‘X’ but paytm says ‘Y’. Why is it so. Can I still pay the bill on Paytm?

      The amount may vary depending upon the discounts, late charges, previous month charges, etc. The amount we display is the exact amount sent to us by the service provider. We assure you that this amount is correct and would not result in any late charges etc.

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