• How do I keep my account secure?

      • Never share your login credentials
      • Beware of websites & social media pages that propagate fake offers
      • Change your password regularly
      • Never entertain calls asking for paytm credentials or credit/debit card details.
    • What should I know about email fraud?

      • Be aware of any email message that requests personal data—such as passwords, or sends you to a web site that asks for such information. This practice is referred as Phishing, which is fraudulent communication designed to deceive consumers into divulging personal, financial or account information.
      • These websites or emails may involve the illegal practice of “spoofing,” or forging a website or email address to resemble another, legitimate address and business. Remember to never enter your credentials over such websites or send personal information via an email. If you come across such websites or receive such emails, please contact Paytm immediately.
    • What should I know about phone fraud?

      • It’s important for consumers to know that Paytm will not call customers to request their personal account information or any credit card, debit card or net banking details. Paytm call centers do not initiate outbound telemarketing calls. Consumers should not respond to any phone calls with requests for any such information and are advised to immediately report the situation to local law enforcement as well as the concerned financial institution.
    • How can I check if the website is fraud or not?

      A web-address which looks OK might not be a legitimate site. Following measures may help you identify if the URL is legitimate.
      • Incorrect or incomplete company name: e.g. spelling error like www.paytma.com or www.payt.com is not same as www.paytm.com.
      • Before entering any information, make sure your browser is showing the padlock symbol next to the address bar and that the address starts with https://. Without these signs, there’s no guarantee of security or encryption of your details.
      • Cheap-looking sites – Fake sites masquerading as big brands don’t necessarily have the time and investment dedicated to them as the real thing.
      • Do your research – If you haven’t used a website before, check its credentials. Search for alternative contact details such as address or phone number – if in doubt, call them first.
      • Trust your instincts – If a deal seems too good to be true, it probably is. If you ever feel a site isn’t legitimate, don’t enter any personal information, and leave immediately.
      • Be wary – If a site you regularly visit seems different, double check that it’s the real site.
      • Update your software – Your internet browser includes security functions which can help spot sites masquerading as trusted sites, and can even tell you before you arrive that the site is a fake. Check that the security options are enabled in your browser.
    • Why is my account locked?

      • For your safety and security, Paytm may temporarily block your account upon noticing any suspicious transactions or activity, or if your transactions are not as per Terms & Conditions listed on our website. If your account has been locked, please contact us at cybercell@paytm.com for resolution.
    • What to do if you suspect fraud?

      • Contact us at cybercell@paytm.com immediately.
      • If your credit card, debit card or bank account is involved, immediately contact the bank or financial institution that issued your card.
    • What do you if you suspect any fraud related to your Aadhaar details?

      Contact us at cybercell@paytm.com immediately.
    • Is my credit/debit card information completely safe on your website?

      Paytm is PCI DSS 2.0 certified and uses Verisign certified 128-bit encryption technology. Millions of users transact on Paytm’s secure payment platform every month. You can be rest assured that your online transactions at Paytm.com are completely safe.
    • What are PCI DSS and Verisign certificates?

      PCI DSS 2.0 security norms have been laid down by payment card industry leaders like MasterCard, Visa, Discover and Amex. Verisign certified 128-bit encryption technology ensures that any information you enter when transacting on Paytm.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
    • What is Verified by Visa or VBV?

      VBV is an additional protection offered by Visa in conjunction with your credit card issuing bank. VBV protects your Visa card with a VBV password (also referred to as the 3D secure password) that has been created by you. It also provides the added assurance that only you can use your Visa card online. You can simply register your card and choose a 3D secure PIN. This PIN will be required whenever you use your card to make Internet purchases. It prevents unauthorised usage of your card on the Internet, ensuring greater security on online purchases.
    • What is MasterCard Secure Code?

      MasterCard Secure Code is a service offered by banks in partnership with MasterCard. This service provides a way to PIN-protect your card usage on the Internet. You can simply register your card and choose a 3D secure PIN. This PIN will be required whenever you use your card to make Internet purchases. It prevents unauthorised usage of your card on the Internet, ensuring greater security on online purchases.

Query not listed?

Get in touch with us directly, by clicking the 'Contact Us' button and answering the questions that follow.

Contact Us
  • 24X7 Care

    Happy to help 24X7.
  • 100% Assurance

    At Paytm, we provide 100% assurance. If you have any issue, your money is immediately refunded. Sit back and enjoy your shopping.
  • Paytm Trust

    Your money is yours! All refunds come with no question asked guarantee.
  • Our Promise

    Happiness is guaranteed at Paytm. If we fall short of your expectations, give us a shout.