How do I know my reservation was booked?
We’ll send you an email (to the email ID you have provided at the time of booking) to confirm your flight booking. Alternatively you could also download ticket by going to Profile->Your Orders and looking up the order on Paytm apps/website.
Do I need to confirm my flight reservation before I fly?
No, confirmation of flight reservations is no longer required. Your ticket is a sufficient confirmation of your booking. However you are advised to check-in on the airline website or at the airline check-in counter at the airport(s).
How do I get my flight ticket details?
We’ll send your e–ticket details to the email ID you have provided at the time of booking. Also you could download ticket by going to Profile->Your Orders and looking up the order on Paytm apps/website.
How do I get a boarding pass for a ticket?
You need to show your ticket confirmation email at the check–in counter at the airport or do web check-in on the airline website. The airline representative will issue your boarding pass at that time or you could take a print-out of boarding pass if you are doing web check-in.
Do I have to show my ticket confirmation email at the airline check–in counter?
Yes, you should carry the ticket confirmation e–mail with you. Some airports do not allow entry past security without a printout of your ticket, so be sure to carry one with you.
Do I have to show ID proof at the time of check–in?
It is mandatory to carry the photo ID such as PAN card/drivers license/passport for domestic travel and Passport in the case of international travel.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Since some fares would also be hand-baggage only fares, you are advised to check with the airline on the exact baggage allowance.
Keep these pointers in mind:
- Remember to find out checked–in and hand baggage allowances.
- Don’t pack valuables in your checked–in baggage.
- Carry medication, money and important documents in your hand baggage.
- Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml. This includes medicines, shampoo, creams, hair gel, hair spray, suntan lotions, toothpaste, liquid or aerosol deodorants, perfumes, cosmetics, water and other drinks, soups and syrups etc.
- The containers must be carried in a separate clear plastic, zip–top or re–sealable bag.
- Some countries do not permit any liquids in your hand luggage.
To find out the baggage allowance of the airline you’re flying or more information about baggage, you are advised to visit the airline website.
I misspelled my name while booking a ticket. How do I get it changed?
We do not allow amendments like name or date change after a ticket has been successfully booked.
How do I print my ticket?
- Go to Profile->Your orders on the Paytm apps/website.
- Find the flight booking order in the the order history.
- Click on the Download Ticket/Invoice option to download the flight booking confirmation voucher.
- Take a print out of this voucher.
Meals provided in the flight or not? Does it have additional charges?
Some airlines provide free meals whereas some airlines charge for meal. You need to contact the airline for this information.
How do I confirm my seat assignments?
Currently we don’t do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat. Alternatively you could choose seats of your choice (subject to the airline and fare policy) at the time of online check-in or check-in at the airline counter in the airport.
Can I check to see that the payment for my ticket has been successful?
You can view the status of your payment and booking on My Orders page of the Profile section. In some cases, payment may be successful whereas the booking might have failed. You are advised to check both payment and booking status.
Can I use more than one card for my payment if I have a credit limit on my card?
No. For one transaction only one card can be used for online booking.
Can I book my ticket online and pay later?
Currently we do not offer this service online. The full payment has to be made at the time of booking.
Can I make an online booking for a child traveling alone?
No, you cannot make a booking for a child travelling alone. There has to be at least 1 adult in the booking.
What if there is no gap in first name and middle name while booking?
If there is no gap in the first name and middle name, it is fine.