• How to book a Train ticket via Paytm?

      Login to Paytm app or go to www.paytm.com
      • Select Train from the drop down list.
      • Select From and To stations.
      • Select Departure Date.
      • Click on Search Trains and you will have your results as per the Train running schedule by IRCTC (Enter Paytm login Details if you are already logged-in).
      • Select the Train from the list and make selection as per Seat availability and requirement.
      • Proceed to the booking for the respective date for travel.
      • Enter IRCTC ID and click on proceed or Create Account for IRCTC.
      • Choose boarding point, add passenger details and choose preferences(if required).
      • Click on “Proceed to Book”.
      • Review the itinerary. If you have any promo code, enter it now and click Proceed to Pay.
    • What are the different modes of payments you accept?

      We accept payment through the following modes:
      • Credit Card (Visa, Master Card)
      • Debit Card
      • EMI Options
      • Net Banking
      • ATM Card
      • Paytm Wallet amount
    • What are the General Rules/ Information for E-ticket passengers?

      Status of E-tickets after Chart preparation :
      • Confirmed E ticket -E-ticket where all passengers are confirmed.
      • Partially waitlist/Confirmed/RAC E ticket -E-ticket where some passengers are confirmed/ RAC and other wait-listed.
      • Fully waitlisted E tickets- E-ticket where all passengers are waitlisted.
    • What are the types of seats available in Indian Railways?

      There are seven types of seating available in Indian Railways.
      • AC First Class (1A):  Passengers are seated in two- or four-berthed private compartments, which are air-conditioned and spacious. This is the most expensive ticket.
      • AC 2 Tier (2A): Passengers are seated in air-conditioned carriages that are split into two- or four-berthed compartments that are separated by curtains.
      • AC 3 Tier (3A): Passengers are seated in air conditioned three -tiered compartments
      • First Class (FC): Passengers are seated in two- or four-berthed private, non-air conditioned compartments.
      • AC Chair Car (CC): Air-conditioned seating with reclining seats.
      • Sleeper (SL): Similar to AC 3 Tier, but without air conditioning.
      • Second Seating (2S): Non-air conditioned seating accommodation on bench-styled seats.
    • What is the maximum number of people I can book train tickets for under a single booking?

      You can book tickets for a maximum of six(6) people under a single booking, however for tatkal booking, you can book only upto four(4) tickets. This number includes children and senior citizens traveling together. Additionally, two children below 5 yrs are allowed but not ticketed. You need to specify the details for these travellers as well (though they wouldn’t be included in ticket details).
  • Cancellation & Refund Queries
    • How do I cancel my train ticket?

      For train starting up to 12 noon the chart preparation is usually done on the previous night
      • You need to log on to Paytm account.
      • Go to Profile/Your Orders and locate the booking.
      • Select the passenger name whose ticket is to be cancelled and click “Cancel” button. Please note that by clicking on cancel booking, will directly cancel the ticket.
      • Cancellation would be confirmed online and the refund would be credited back to the source account.
    • Can I cancel my train ticket after train departure?

      E-ticket cannot be cancelled after chart preparation. You can only file TDR request online and track the refund request. To find TDR request, you need to login to your IRCTC account and go to My Transactions.
    • Will I get Refund after cancellation of the confirmed Tatkal e-ticket?

      As per IRCTC rules, NO refund is granted on cancellation of confirmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
    • How can I get my refund and check refund status?

      The refunds are usually processed on real time basis. You can check the Refund status online. You can check at paytm.com, by simple steps give below:
      • Visit https://paytm.com or Paytm app
      • Go to Profile -> Your Orders
      • Locate the bookings
      • The screen will show you the updated status of your refunds under “Money Refunded” section.

      The refunds are processed back in to the same account that was used for making the rail booking.

    • How can I check PNR status?

      PNR is assigned for every ticket. At Paytm.com, you check the PNR status online (desktop and apps). To check your PNR status online, follow these steps: Go to https://paytm.com/train-tickets or Paytm app
      • Click on Check PNR and Provide your PNR
      • You will see the updated PNR status.


      You can also check PNR status by sending SMS ‘PNR <PNR Number>’ to 139, charges applicable.

    • How can I file TDR for the ticket booked via Paytm?

      You can file TDR request in case you miss your train. TDR can be filed by mailing on “eticket@irctc.co.in“. You are requested to with complete ticket details(PNR No., Train No. and Name).
    • What if I miss my train?

      You can file TDR request in case you miss your train. TDR can be filed by mailing on “eticket@irctc.co.in“. You are requested to with complete ticket details(PNR No., Train No. and Name).
    • Can I cancel an e-ticket offline, at the railway reservation counter?

      No. Cancellation of e-ticket is possible only online. You can login to My Order section and cancel your booking.
    • How much refund will I get If I cancel the ticket?

      • For waitlisted (WL), RAC & unreserved tickets per passenger-

        (a). Unreserved (second class): Rs. 30.

        (b). Second class (reserved) and other classes: Rs. 60 (+ IRCTC Service Tax for all AC Classes)

      • For confirmed tickets- Cancellation charges per passenger

        (a). 48 hours before the scheduled departure of the train minimum cancellation charge

        1st AC/executive class : Rs. 240 + IRCTC Service Tax

        2 AC/1st Class: Rs. 200 + IRCTC Service Tax

        3AC/ACC/3A economy : Rs. 180 + IRCTC Service Tax

        Second sleeper class : Rs. 120

        Second class : Rs. 60

        (b). Between 48 hours and 12 hours before the scheduled departure of the train at 25% subject to minimum charge as per (a) above.

        (c). Between 12 hours and 4 hours before the scheduled departure of the train at 50% subject to minimum charge as per (a) above.

        (d). No refund after the above prescribed time limit.

      • Partially confirmed tickets:

        Upto half an hour before the scheduled departure of the train.

      • Refund on unused RAC/WL tickets:

        Upto half an hour before the scheduled departure of the train subject to deduction of clerkage charge. No refund after the above prescribed time limit.

      • In case of cancellation of trains for e tickets:

        W.e.f. 01.07.2015, automatic refund is granted. Filing of TDR is not required. No change for counter PRS ticket.

      Please note cancellation charges are controlled by IRCTC, hence, frequently changes can be made by IRCTC anytime. Therefore request to refer to link to know more about the charges: http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

    • What are the concession criteria?

      Indian Railways Rules And Regulations beholds/decides Concession Rules for Senior citizen’s train journey please refer: http://contents.irctc.co.in/en/UserGuideforPHConcessions.html
    • What are the Tatkal booking guidelines?

      The Advance Reservation Period (ARP) of Tatkal scheme is reduced from two days to one day excluding the day of journey from the train originating station.

      Maximum of four passengers per PNR can be booked on Tatkal e-tickets.

      • The Ticket Reservation page appears; check whether the train name and station names, Date of journey, Class, Quota, Boarding Point etc. displayed on the top of the page are same as desired by you.
      • Enter the name of passengers, age, sex and berth preference for each passenger. The maximum length of names should be restricted to 15 characters.
      • Senior citizen concession is not allowed in Tatkal Quota.
      • For Tatkal Non AC, bookings open at IRCTC at 11 am, they allow Paytm to take bookings from 11:30 am.
      • For Tatkal AC, bookings open at IRCTC at 10 am, they allow Paytm to take bookings from 10:30 am.

      For more details, you can also refer to http://contents.irctc.co.in/en/TatkalBooking.html

    • Can I avail senior citizen discount on my tatkal booking?

      Senior citizen discount is not applicable on tatkal bookings.
    • Which ID can I use as my photo ID proof while traveling in train?

      While travelling on an e-ticket, you can show any of the following as a photo ID proof:
      • Passport
      • Aadhar Card
      • Driving license
      • PAN card
      • Voter’s ID card
      • Photo ID card issued government to their employees
      • Student ID card
    • What is meant by Flexi fare charges in IRCTC?

      The flexi fare system is applicable in Rajdhani, Duronto and Shatabdi. The base fares will increase by 10 per cent with every 10 per cent of berths sold subject to a prescribed ceiling limit. There will be no change in the existing fare for 1AC and EC class of travel. Other supplementary charges like reservation, superfast, catering and service tax will be levied separately.

      The key highlights are:
      • The base fares will increase by 10% with every 10% of berths sold subject to a prescribed ceiling limit.
      • There will be no change in the existing fare for 1AC and EC class of travel.
      • No Premium Tatkal Quota in these trains.
      • Tatkal will be available at 150 percent of base fare. However, no additional charges as “Tatkal charges” will be levied.

      For more details please visit www.irctc.co.in

    • Basic rules of Refund and TDR filing:

    • I am unable to apply promo code?

      We request to please check the Terms & Conditions of Promo Code. The code could either be expired or not valid on this transaction. If you are not satisfied, please share the screen shot of the error message to Customer Care, and we will get this sorted for you.
    • I have not received the CashBack for the transaction?

      After any successful transaction, the cash back takes 24 hrs to be credited to your Paytm Wallet.
    • The promo code is expired?

      Please check the validity of the applied Promo Code. If the Promo Code is valid but you still receive the expiry message, kindly share the screen shot of the error message to Customer Care.
    • Why do I need to upgrade my Paytm wallet?

      To do more transactions, we request you to upgrade your Wallet limit. You can upgrade the wallet by following steps:
      • Log on to your Paytm account and go to https://paytm.com/blog/KYC. Click on point number 1 (Click Here Option) on that page and follow the link Once you click on submit button, your request is raised and our agent will call you back to confirm the appointment to collect the documents.
    • How can I contact Paytm for any queries related to Trains?

      Contact us at 95553-95553 or www.paytm.com/care

      For any suggestions/complaints related to catering services, contact Toll Free No. 1800-111-321(07.00 am to 22.00 pm).

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