Some time last week, we pushed out new software that offered a speed improvement in the recharge experience. (Yes, 10 seconds still isn’t good enough for us).

Now, that software upgrade caused a minor glitch because of which some of you could not get their phones and DTH connections recharged right. This error affected about 0.4% of our users.

We feel bad and we knew right away that we had to fix it – fast.

We just finished doing so.

While we’ve fixed the problem and have reached out to all of you who were affected, we’ve also thrown a little surprise for when you log on to your account. This is our humble way of saying, “Oops, we won’t do it again.”


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  1. 100 inr transfer by sbi a/c to paytm sbi a/c but no add paytm cash account
    transfer date 14 april 2012
    send mail paytmcare and support tools but no response my complane
    please help.
    Name Neeraj Kumar
    Mobile reg. 9793970728

  2. well… what can I say… recharge happened in probably not more than 3 sec I feel.. 🙂

  3. i recharged for rs 444 on airtel .confirmation recd from bank.but mobile not recharged .see below confirmation email from citibank. | Add to Address book |This is spam

    Subject: Transaction confirmation on your Citibank credit card
    Date: Fri, 27 Apr 2012 18:17:58 IST

    Transaction confirmation on your Citibank Credit Card

    Dear Citibank Customer,

    Rs 444.00 was spent on your Credit Card 5241XXXXXXXX0752 on 27-APR-12 at PAYTM MOBILE SOLUTIO.

    Assuring you of our best services at all times.
    Warm Regards,
    Manager – Customer Service
    Visit us at or call CitiPhone.

  4. We are unable to deposit cash in Paytm cash, It get failure every time we try it. So, You are requested to please fix it as soon as possible. Thanks!

  5. OK! So you fixed that glitch which was affecting your business. But what about the major security glitch? Isn’t the security of your users important for you? :'(

  6. I have used this to recharge my MTNL phone earlier but last two times if has failed and asusual i ran to this site as my balance finished unkwingly and i had to urgently msg sm1 .

    it got deposited to paytm cash but no avail it still isnt working.
    also y i am not able to recharge my tata sky , i think cuz of high value cuz i wanted to recharge upwards of 8000 annually .

    anyways i hv recommneded this to frnds of mine and nw my recharge is nly failing

    but good work ,Plz fix mtnl


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