We are excited to share that we have been recognised with two prestigious honours at the Elets AI Summit & Awards 2026, held in Delhi. Our Founder & CEO Vijay Shekhar Sharma was named AI Leader of the Year, while Paytm Checkin won Customer Experience AI Solution of the Year; a testament to our continued leadership in building meaningful, India-first AI solutions.
Building an AI-First Paytm
Under the leadership of founder Vijay Shekhar Sharma, the company has evolved into an Artificial Intelligence (AI)-first organisation, with the technology embedded at the core of our products, operations and customer experience. Every technology we build is Made in India, for India, designed to scale responsibly and create tangible impact. From reimagining digital payments to simplifying travel, our AI-led innovations aim to make life easier, smarter, and more rewarding for millions of users.
This approach has led to the launch of several AI-first features on our app. Monthly Spend Summary uses AI-powered tags to automatically categorise expenses across shopping, bills, travel, and utilities, offering users clear visibility and smarter budgeting. Paytm Playback, another AI-led feature, turns recent transactions into a personalised rap song, making spend tracking more engaging and intuitive.
Redefining Travel with Paytm Checkin
Recognised as Customer Experience AI Solution of the Year, Paytm Checkin is transforming how India plans and books travel. Designed to simplify travel planning, Paytm Checkin uses an AI-powered conversational experience to make trips easier to plan and more intuitive across a single interface.
Users simply express their intent in everyday language, by text or voice, and the AI assistant translates it into structured preferences such as fares, timings, or non-stop options. With multilingual support, conversational flow, AI-powered filters, real-time updates, and instant refunds, Paytm Checkin removes friction, reduces cognitive load, and brings all major travel modes into one seamless experience.
By simplifying various steps into an inclusive and intelligent interaction, Paytm Checkin empowers millions of users, including first-time and underserved travellers, to plan journeys with confidence, clarity, and independence.
A Milestone in Our AI Journey
These recognitions reaffirm our commitment to building responsible, scalable, and inclusive AI that delivers real-world impact. As we continue to push the boundaries of innovation, we remain focused on developing advanced AI capabilities in India, creating technology that serves the country’s needs today while shaping the future of digital experiences globally.
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