Why Paytm FASTag

  • FASTag an easy mode of payment since there is no need to carry cash for the toll transactions. Using FASTag saves commute time.
  • Paytm FASTag is easy to recharge, as you simply need to add money to your Paytm wallet to use FASTag. FASTag will automatically reserve an amount from the same. Digital receipt of each transaction available in the passbook section on Paytm app.
  • SMS & Email alerts for all toll transactions, low balance, etc.
  • 2.5% Cashback is applicable on all toll transactions done at NHAI plazas for the financial year 2019-20.
  • Standing instruction facility to automatically add money to Paytm wallet available, you can also avail monthly pass at applicable plazas, with minimal documentation
  • FASTag comes with a validity of 5 Years for your vehicle
  • 24*7 dedicated customer support available. Toll free number is 1800-102-6480
Benefits of using Paytm FASTag

What is FASTag?

Paytm FASTag is a simple & reusable tag that works on the Radio-frequency identification technology (RFID). It needs to be affixed on the vehicle’s windscreen. Each tag is linked to a registered Paytm wallet to facilitate instant automatic deduction of toll charges. This program is part of the National Electronic Toll Collection (NETC) initiative, rolled out by NPCI under the guidelines of NHAI & IHMCL.

How to buy Paytm FASTag

  • Search for “FASTag” or click on the Buy FASTag icon on the Paytm App
  • You will be redirected to Paytm FASTag for Car/Jeep/Van Class 4 Vehicles
  • Enter your Vehicle Registration Number
  • Confirm your delivery address & proceed for payment through any of the available payment options
  • Tag will be dispatched free of cost to your registered address

How to track the delivery status of your Paytm FASTag

Please check the "My Order" section of the Paytm app to track your order. However tracking an order usually gets active within 24 hours after the order is shipped.

How to Use fastag

  • Affix the tag on your vehicle
  • Maintain sufficient balance in paytm wallet
  • Zip through tolls like VIP
  • Remove the adhesive strip and put the tag carefully in the centre of your vehicle's front windshield (from inside just behind the rear view mirror).
  • Make sure that the Customer Service toll free number is visible to the driver.
  • Add money to Paytm wallet to facilitate automatic deduction of applicable toll charges at all NHAI toll plazas.
  • Kindly keep the Instructions set attached in the FASTag Welcome kit handy for quick reference * Don't use cello tape or other adhesives in order to avoid inconvenience in Toll Payments.

How to Activate Paytm FASTag

You can activate your FASTag by uploading a copy of your Vehicle Registration Certificate (VRC) at the “My Orders” section of your Paytm App once your FASTag is delivered to you.

How to Manage & Recharge Fastag

Manage FASTag

  • Please visit "Manage Tags" section in your FASTag sub-wallet to find the list of tags linked to your wallet
  • The below details will be available against each tag:
    • Tag-wise transaction details of all toll payments.
    • Activation status of each FASTag that is linked to your Wallet.
    • Toggle button to enable Instant suspension/reactivation* of your FASTag.

*Note that it will take minimum 20 mins after reactivation/Wallet recharge for FASTag to be used at Plaza.

Recharge FASTag

  • Simply add money* to your Paytm Wallet and FASTag wallet will automatically reserve an amount from it (no separate recharge of Paytm FASTag is required).

* Note that FASTag can be used for toll payments only after 20 mins of adding money to the Paytm Wallet.

How much does FASTag cost

  • For Car, Jeep & Van
    • Tag Cost: Rs. 100
    • Refundable Security Deposit: Rs. 250
    • Threshold Amount: Rs. 150*

*Threshold amount will be pre-loaded to your FASTag Sub-wallet.

Toll Plaza Services

RFID/handheld Scanner not working at Toll?

  • Please reach out to NHAI on their Toll free number - 1033 for resolving your issue.
  • If the issue still persists reach out to us on our FASTag Toll free number - 1800-102-6480 and we will assist you in raising the issue with the relevant authority.

FASTag Not Working

Tag status 'Blacklisted'/'Low Balance'/'Suspended

Kindly ensure the following:

  • You have an active tag - you can check it under "Manage Tags" section in your FASTag sub-wallet.
  • You have sufficient amount (at least ?150 for Car/Jeep/Van) in your Paytm/FASTag wallet.

If problem persists, write to us on FASTag@paytm.com or Call us on FASTag Toll free number - 1800-102-6480

Tag not working/activated

Please visit "Manage Tags" section in your FASTag sub-wallet:

  • If the tag is suspended in your app kindly activate it using the toggle button.
  • If the tag is in issued state, kindly write to us sharing the RC scans to get it activated.

FASTag Payment Issues

Incorrect amount charged at the plaza

  • Please write to us on FASTag@paytm.com attaching the screenshot of transaction. We will get back to you with the solution.

Paid in cash but amount deducted from wallet as well

  • Please share the transaction screenshot and a scanned image of cash payment receipt with us to assist you better.

Return journey/Monthly pass discounted rate not applied

  • Kindly make sure your monthly pass has not expired.
  • Also, ensure that the plaza where you completed this transaction is the same plaza that issued the monthly pass.
  • If you still need help, write to us sharing the payment receipt.

Other Toll related issues

  • Kindly write to us on FASTag@paytm.com describing your exact concern. We will get back to you with the solution.
Contact Us
  • You can reach Paytm FASTag Customer Support at
    1800-102-6480
    & Press 1

Toll

Plaza Details

Paytm FASTag: Pay Toll Payments Online | Go Cashless with PaytmFASTag

Most of us have heard of FASTag, but are not completely aware of the entire process like How FASTag works? Why do we need to affix a FASTag RFID tag on our vehicle’s windscreen? How will it improve our overall travel experience? What if I don’t buy FASTag? There are a plethora of other doubts that people have in their minds. Nonetheless, to make the entire process understandable and easier, go through all the pointers mentioned below and all your doubts will be cleared.

Well, FASTag is basically an RFID sticker that all vehicle owners need to affix on the front windscreen of their automobile to smoothly pass through toll gates on almost all the national highways in India. You just need to buy FASTag from Paytm and then add the required amount into your Paytm wallet, which will then be deducted on the toll barricade automatically by scanning the FASTag RFID sticker positioned on the front windscreen of your vehicle. Once the toll charges are deducted, the toll gate will open instantly and you can zip through.  

Benefits of Buying Paytm FASTag

Now, you might be thinking why I should be buying a FASTag sticker from Paytm not any other bank. Well, first of all, Paytm has always been one of the most used and trusted applications and websites for making all kinds of payments whether it is for grocery or shopping for your favorite clothes. And when it comes to buying Fastag from Paytm there are multiple advantages on offer.

All these reasons are more than enough to buy Paytm FASTag. Moreover, you can do a lot more at Paytm like mobile recharge, bill payments, movie booking, train ticket booking, flights, online shopping etc.

Buy your Paytm FASTag now, for a hassle free highway experience.